Boutique Manager - Pretoria, South Africa - The Prestige Cosmetics Group

The Prestige Cosmetics Group

Verified Company

Pretoria, South Africa

6 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the Role The purpose of the role is to ensure the store's profitability through focusing on the business drivers: customer service - generation of turnover - operating expenses and losses - implementation of brand and company standards - establishment and maintenance of effective people and process management practices - building and maintaining brand image and awareness.

KEY RESPONSIBILITIES CUSTOMER SERVICE DELIVERY

Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
Ensure correct and timeous implementation of store's promotions, events and other brand communications, in accordance with brand standards
Ensure appropriate staffing levels to support customer service requirements
Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
Drive IPT to a target of
Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
Ensure data integrity through effective stock control and ensure SOP is followed
Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
Know your stock versus tester ratio to ensure that testers are used efficiently
Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

Assist in the recruitment of new team members
Induct new staff members
Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
Identify training needs for team members and communicate needs to Training Manager
Ensure an open, motivated and harmonious work environment
Manage daily team/people issues (absenteeism, leave, time keeping)
Conduct weekly team meetings for ongoing communication
Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
Set targets per person per day and manage the monitoring of % to target daily and weekly.
Implement business processes of managing expenses to increase profitability
Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socioeconomic factors so that appropriate changes can be made to the business plans
Ensure that all promotional and event directives are executed in accordance with brand guidelines
Ensure that the store delivers appropriate merchandise and services based on brand standards and the store's specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

Ensure client experience standards are upheld and reinforced
Build relationships with all levels of management
CRM Management oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
Oversee BC's communication to customers to ensure customer recruitment and retention
Drive increased customer data base (attraction of NEW customers)
Manage in store customer complaints or concerns
Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION