Operations Administrative Associate - Johannesburg, South Africa - Pass The Keys

Description

Role Overview

To support the local management team with administrative duties which support the daily operations and commercial performance of the territory.

The working hours will be shifts on Friday, Saturday, Sunday and Monday.


Overview of Responsibilities and Duties
Provider Services Management

• Scheduling all jobs for the week ahead
• Completing Services Page dashboard reviews
• App Usage monitoring and support
• Provider Checklists (reviewing proactive comments and service domestics)
• Communicating with service providers about property upkeep and guest experience
• Territory ticket dashboard management
• Follow up on operational tasks to ensure all ongoing issues are actioned

Host Success Support

• Onboarding admin support (supporting the territory management with finalising listings

actions)

• Conduct monthly listing reviews across all booking platforms
• Competitive price comparison exercises
• Portfolio Analysis
• Supporting inbound and outbound host calls
• Complete adhoc account administration tasks

Guest Experience Support

• Property Notes administration
• Guest Reviews Administration
• Guest documentation review
• Additional guest facilities management (i.e travel cot, tasking, parking allocation, etc)
• Guest Support Freshdesk tickets management

Territory Growth Support

• Leads qualifying / First POC
• Hubspot Administration
• Social Media administration support

Job Types:
Part-time, Permanent


Salary:
R160,00 - R190,00 per hour

Expected hours: 16 per week