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- Lead a team of 6 Client Relationship Coordinators, fostering inspiration and collaboration.
- Oversee daily operations on online platforms and ticketing systems, ensuring seamless execution.
- Coordinate project schedules to meet deadlines, guaranteeing timely delivery.
- Monitor and guide the handling of job cards and service tickets, maintaining high standards.
- Conduct regular client meetings (weekly and monthly), fostering strong relationships.
- Proactively resolve client issues, ensuring exceptional satisfaction levels.
- Optimize resource usage and operational efficiency, driving continuous improvement.
- A minimum of 5 years' experience in a customer-facing role, with a proven track record of success.
- At least 2 years of managerial or supervisory experience, demonstrating leadership skills.
- A strong background in client service and coordination, with excellent communication skills.
- Experience in a Contact Centre environment is advantageous, as is exposure to project management.
- High attention to detail and excellent organizational skills are essential, along with the ability to multitask and manage priorities under pressure.
- Medical Aid
- Provident Fund
- 13th Cheque
- Performance Bonus
Customer Relationship Manager - roodepoort, Gauteng - Watershed Consulting
Description
About the Role
We are seeking an experienced leader to oversee our team of Client Relationship Coordinators and drive operational excellence.
Duties
Requirements
Remuneration
The successful candidate will receive a competitive salary based on experience, plus a range of benefits including:
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Manager, Relationship, Premium
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Manager, Relationship, Premium
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Relationship Manager
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Business Relationship Manager
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