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  • Customer Relationship Manager - roodepoort, Gauteng - Watershed Consulting

    Watershed Consulting
    Watershed Consulting roodepoort, Gauteng

    1 month ago

    Description

    About the Role

    We are seeking an experienced leader to oversee our team of Client Relationship Coordinators and drive operational excellence.


    Duties

    • Lead a team of 6 Client Relationship Coordinators, fostering inspiration and collaboration.
    • Oversee daily operations on online platforms and ticketing systems, ensuring seamless execution.
    • Coordinate project schedules to meet deadlines, guaranteeing timely delivery.
    • Monitor and guide the handling of job cards and service tickets, maintaining high standards.
    • Conduct regular client meetings (weekly and monthly), fostering strong relationships.
    • Proactively resolve client issues, ensuring exceptional satisfaction levels.
    • Optimize resource usage and operational efficiency, driving continuous improvement.

    Requirements

    • A minimum of 5 years' experience in a customer-facing role, with a proven track record of success.
    • At least 2 years of managerial or supervisory experience, demonstrating leadership skills.
    • A strong background in client service and coordination, with excellent communication skills.
    • Experience in a Contact Centre environment is advantageous, as is exposure to project management.
    • High attention to detail and excellent organizational skills are essential, along with the ability to multitask and manage priorities under pressure.

    Remuneration

    The successful candidate will receive a competitive salary based on experience, plus a range of benefits including:

    • Medical Aid
    • Provident Fund
    • 13th Cheque
    • Performance Bonus

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Customer relationship manager