Wine Lounge Supervisor - Stellenbosch, South Africa - Delaire (Pty) Ltd

Description

Delaire Graff Estate's bespoke Wine Lounge is looking for a Wine Lounge Supervisor to assist the Wine Lounge Manager/Assistant Wine Lounge Manager on a day-to-day basis with all the responsibilities in the Wine Lounge.

Main Responsibilities:

• Communicating relevant information to Wine Lounge team, Wine Lounge Manager/Assistant Wine Lounge Manager, Cellar and guests
• Responding to guests' bookings on e-mail and any requests.
• Engaging with the guests in the Lounge by being present, keeping an eye on service and constant interaction with guests and responding to their needs and requests.
• Training and quality control of Wine Lounge staff
• Doing daily cash-ups and notifying any other departments/suppliers of relevant information and daily orders.
• General administrative duties, including record keeping, staff management & training

Main requirements:

• Grade 12
• Preferably 1-2 years previous restaurant supervision/wine tasting experience
• Passionate about wine and the hospitality industry
• Applicable product knowledge
• Excellent interpersonal- & communication skills
• Strong customer service orientation
• Ability to maintain a professional working relationship with all departments
• Comfortable in dealing with very distinguished clientele
• Must be well-presented
• Flexibility and Accountability
• Enthusiastic personality