Call Centre Agent Mr Price Money - Durban, South Africa - Mr Price Group
Description
Call Centre Agent (New Accounts)
_ your purpose_
_ your day to day responsibilities_
- Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Update customer's details on relevant Debtor's systems to ensure an accurate and uptodate customer details base
_what are the requirements?_
- Grade: 12
- Knowledge and understanding of industry legislature:
- Consumers Protection Act
- POPI (Protection of Personal Information Act)
- National Credit Act
- ICASA (Independent Communications Authority of South Africa)
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