Compliance Auditor - KwaZulu-Natal, South Africa - takealot

    takealot
    takealot KwaZulu-Natal, South Africa

    2 weeks ago

    takealot background
    Description

    , a leading South African online retailer, is looking for a highly talented Compliance Auditor to join our Takealot Delivery Team in Kwa-Zulu Natal.

    We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

    Reporting to the Regional Franchise Operations Manager

    Your responsibilities will include :

    Franchise Management - Independent Contract (IC) Drivers:

  • Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
  • Conduct in field Driver Vehicle Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents;
  • Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted;
  • Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
  • Report on repeat offenders and institute corrective actions and re-training.

    • Pick N Pay Takealot Pickup Point (TPP):

  • Escalate issues experienced during day-to-day operations;
  • Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success;
  • Driving the company policies, procedures and brand standards through regular auditing processes;
  • Monitoring and measuring branch performance and productivity against Service Level Agreement's (SLA's) through system checks and reports;
  • Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

    • General:

  • Generate reports on your findings in Excel and PowerPoint (or Google Equivalent);
  • Analyze and report on trends in your areas;
  • Hold review meetings with the appropriate/respective management team;
  • Review applicable SOP's as they become due for review;
  • Monitor compliance with regards to the applicable SOP's;
  • Meet Audit KPI's;
  • Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties;
  • Ensure processing, compliance and administration duties are completed accurately and timeously;
  • Take responsibility for matters and work assigned tasks;
  • Conduct housekeeping audits and any other audits that may be assigned.

    • Attributes required :

  • Exceptional organizational and compliance and administrative skills;
  • Have a keen eye and attention to detail;
  • Must be able to work under pressure,being able to manage high workloads from time to time;
  • Must be able to think outside of the box and be proactive in your approach to your responsibilities;
  • Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP's and email structure) and quantitatively (charts and tables);
  • Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical;
  • Ability to present ideas succinctly, both in writing and verbally;
  • Versatile and with an appetite to learn from the experience of others and independently through experimentation and research;
  • Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact.

    • Minimum qualification and experience requirements :

  • Matric (Grade 12)
  • NQF Level 4/ Diploma advantages
  • 1-2 Years' experience in a supervisory role within a Franchise business and/or hospitality industry
  • Previous operational auditing experience will be advantageous
  • Must be competent in Microsoft Office or Google Equivalent
  • Must have a valid driver's license.

    • The Environment :

  • employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e-commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, but it's also all in the execution after all.
  • We love what we do and what we are creating.

    • We seek to Employ an Extra Ordinary Mind who:

  • is respectful but forthright.
  • is an expert at doing, who can not only design but also execute?
  • is analytical, able to use data to make decisions.
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
  • is passionate about the potential of e-commerce and delivering a world-class customer experience.
  • is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.
  • is business SMART. Able to think about problems from a business perspective using technical and product input.
  • is curious and challenge the status quo.
  • is innovative and enjoys iteration.
  • is collaborative.
  • will be at the cutting edge of developing new concepts for
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARD WORKING