Destination Specialist - Cape Town, South Africa - Private Safaris

Private Safaris
Private Safaris
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Jo
b Purpose:

To successfully quote profitable tour products for existing as well as new clients.


Ke
y Responsibilities:

Sales

  • Secure business and effectively cost products.
  • Understand the market and margin control.
  • Build up and maintain agent / supplier relationships.
  • Source new products.
  • Develop own sales strategy to secure more business through existing and new agents.
  • Work closely with the team to achieve goals.
Operations

  • Quote and design successful, creative itineraries and proposals for all market related to all Groups.
requests.

  • Capture all bookings from start to finish in Tourplan.
  • Negotiate with suppliers for better rates, cancellation policies and FOC's.
  • Find new suppliers that offer a good service and better rates.
  • Follow up on quotes that have been sent out.
  • Successfully run groups bookings.
  • Compile all travel documentation and welcome packs.
  • Handling the 24hour emergency phone.
  • Prepare guide documentation and brief guide before travel date.
  • Work closely with tour guides whilst on tour.
  • Regularly pass on customer feedback to the Product/Reservations team
Customer in-country experience

  • Call clients upon arrival in country and check on their wellbeing throughout
  • Communicate any tour/excursion changes in writing to the agent and verbally to the client.
  • Resolve any client issues whilst in country
  • Offer, sell, book and invoice additional excursion/tours to clients in country
  • Conduct at times inperson briefings with clients (e.g. VIP clients or consult with client to facilitate excursion)
Financial

  • Instruct debtors to raise invoice.
  • Reconcile supplier invoices for processing.
  • Assist debtors clerk with invoicing / collection queries.
  • Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Add
itional responsibilities:


  • Participate in supplier training and workshops.
  • Reduce the transaction turnaround time.
  • Demonstrate good communication skills and customer care.
  • Stay current on events and changes of suppliers / product.
  • Travel on educational's and familiarizations trips.

Job Type:
Permanent


Salary:
R1,00 - R2,00 per hour


Application Question(s):

  • Reason for leaving current/ last employment
  • Salary expectation?
  • Availibility?

Experience:


  • DMC: 4 years (required)
Application Deadline: 2022/05/31
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