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    • Operations Manager - Cape Town - Fidelity Services Group

    Fidelity Services Group
    Fidelity Services Group Cape Town

    1 month ago

    Fidelity Services Group background
    Description

    Purpose of the role:

    The Security Operations Manager reports to the Area Manager and is responsible for managing several Operations Managers across various areas, including client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of Security Officers. This role ensures that all site security requirements are met and that the Client's needs are efficiently and professionally addressed at all times.

    Key Responsibilities:

    • Manage allocated areas to ensure contractual requirements are met as stipulated by the client.
    • Ensure all Security Officers on the site meet contractual requirements as specified by the Client.
    • Evaluate service levels provided and make recommendations to the Client for service improvement.
    • Manage and supervise security staff to ensure required performance is met.
    • Deal with administration matters and liaise daily with management on operational issues.
    • Liaise daily with Regional Management on operational matters.
    • Ensure all HR-related queries are dealt with promptly and formulate disciplinary actions when necessary.
    • Submit relevant weekly/monthly incident and general reports to Management.
    • Investigate incidents and report findings.

    Requirements:

    • Matric/Grade 12 Certificate or equivalent.
    • PSIRA Grade A registration.
    • Valid Driver's License with own reliable transport.
    • At least 10 years' experience in the security industry.
    • At least 5 years' experience in Operational Security Management.
    • Working knowledge of the Firearm Act and Firearm competency.
    • Staff management experience is essential.
    • Computer literacy with expert knowledge of Microsoft Office.
    • No criminal record or pending cases.
    • Sound planning, administration, interpersonal communication, and client liaison skills are required.
    • Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.
    • Knowledge of ISO 9001:2008 Quality Management and its requirements.

    Desirable Attributes:

    • Assertiveness
    • Initiative
    • Strong leadership ability
    • Presentable

    Core Competencies:

    • Analytical, Critical Thinking & Planning skills
    • Leadership & Self Development
    • Goal Setting & Organizational skills
    • Driving & Managing change
    • Driven for results
    • Interpersonal skills
    • Communication direction & skills
    • Development of others
    • Customer focus
    • Teamwork
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