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Head Critical Services - Randburg, South Africa - Job Masters
Description
Head Critical Services - National & Cross Border Vehicle Recovery Operations - AA/EE - JHB North
A talented and experienced Head of Critical Services is required to focus on developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved strategic objectives are achieved within the stipulated timeframes. The successful incumbent will direct and influence complex stakeholder engagements at senior management level. This role includes relevant media engagements coupled with providing operational capacity to manage local and across border vehicle recovery rate and exceed the required customer service delivery standards.
Experience & Qualifications required:
Duties & Responsibilities
Strategy Formulation
Responsible for the creation of a strategy to guide the Critical Services department as determined by the strategic objectives.
Responsible for the communication and implementation of a business plan that will enable the achievement of the departmental strategy for Critical Services.
Ensure alignment of the strategic goals for the Critical Services department with business stakeholders
Operational Services Delivery
Responsible for delivering a high quality and cost-effective recovery service which is measured and monitored according to quality and performance standards.
Responsible for designing processes and systems to deal with all risk events in an efficient and professional manner and measuring and monitoring these according to quality and performance standards.
Establish quality and performance standards for the Critical Services department and measure adherence to them continuously.
Anticipate and respond to product changes or issues that may arise.
Design a 24HR Critical Services Operations Centre strategy
Define appropriate reporting and information that will assist the department in achieving its objectives
Stakeholder Engagement
Responsible for managing senior level relationships directly to ensure mutually beneficial working conditions across executive functions.
Successfully navigate the complexities of changing conditions as they relate to key partners
Provide for the creation and maintenance of mutually beneficial relationships with all relevant external stakeholders by ensuring that all partner obligations are met, and expectations exceeded.
Identify appropriate partners to ensure that the operational deployment of technology to deliver market leading recovery rate.
Build effective partnerships with law enforcement liaison and response teams and oversee all related processes.
Financial Management
Cultivate financial management practices across the department geared towards optimising the effective use of assets
Responsible for continuously scanning the environment for potential opportunities to grow the business in line with stakeholder expectations.
Prepare, complete and optimize budget for the Critical Services department that enables the achievement of the strategy
Responsible for the achievement of all financial targets and goals for the Critical Services department
Ensure adherence to financial authorities contained in the Delegation of Authority
People Management
Responsible for the implementation of strategic targets, performance management, and the cascading of performance objectives in order to drive operational success.
Responsible for setting an example for staff by living the values and culture of the company
Maintain a continuous focus on improving overall productivity and performance throughout the Critical Services department
Responsible for setting efficient performance management standards in line with in the performance management framework
Responsible for creating an environment where staff are developed, engaged and successfully retained
Compliance and Risk Management
Proactively engage with relevant stakeholders concerning business ventures and to provide input and guidance on operational compliance and risk management requirements.
Ensure that proper due diligence is rendered and that the appropriate process is followed when new and existing ventures are being considered insofar as operational compliance and risk management is concerned.
Responsible for ensuring that the Critical Services department acts in accordance with all relevant regulatory, statutory and company policies and requirements at all times.
Develop appropriate standards, policies and procedures to govern departmental activities
Competencies required:
Analytical thinking and creativity | Good judgement and decision-making
Conflict resolution skills | Assertiveness | Empathetic and Influential
Strong interpersonal skills
Benefits: Medical Aid, Provident Fund
