Logistics Export Co-ordinator - Durban, South Africa - bp

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job summary

Entity:

Customers & Products

Job Family Group:

Procurement & Supply Chain Management Group

Job Summary:

Stakeholder management which include engagement with channel managers, shipping lines, warehousing, transporters, manufacturing plant, internal and external customers

Provide high level customer service. Manage and expedite all orders into Africa/Asia via road, sea and air.

Key Accountabilities:

Customer Centricity
Provide customer service demonstrating attention to detail, flexibility and innovation in resolving problems.
Maintain knowledge and update any changes that arise from domestic and foreign regulations and restrictions to ensure compliance of regulatory standards
Weekly meetings with Sales team to discuss customer orders, credit status and issues.
Provide a responsive customer service and resolving issues in a timely manner.
Handle all customer queries and claims efficiently
Provide stock backorder/available report to customers to update them on their order progress
Supply invoices to customers in advance advising them of proposed loads
Request for additional orders to maximize loads for trucks and containers
Quarantined/recalled product. To advise customers of same. To request stock disposal certificate
Provide bilingual customer service as when needed e.g.; BP Mozambique
Constant rate negotiations with shipping lines, transport and inspection agencies
Coordinate and monitor road and sea tracking to update customer on timeous delivery.
Stock Countprovide all necessary documentation for stock with regards to loads on the warehouse floor
Communicate with Inventory regarding stock allocations.
Monthly performance reviews with 3rd Party Contractors2. Order Management & Order Processing
Order acknowledgement from Order Portal and JDE.
Ensuring that order supply is maximised in order meet Export monthly sales target
Ensuring that export orders are consolidated into full truck/container loads in order to optimise transportation costs
Ensure that all the necessary export documentation is arranged and completed for dispatch with the loads
Liaise with various transporters to deliver vehicles/containers as per the 3rd party warehouse loading arrangements
Liaise with various 3rd parties, i.e. Blendcor; clearing and forwarding agents and shipping lines to ensure customer orders are fulfilled
Supplier order capturing and processing on JDE
Process and supply export freight quotation.
Customer order capturing and processing on JDE
Liaising with the various Export customers and Exports Sales teams on order/load prioritisation.
Manual invoices for specific customers due to their unique credit terms.
Marine coloading
Export of raw materials
Export of promotional items
Adhoc export requests globally
Import-BP Mozambique to Oleos sales
Expedite return of imported products.
Manage forwarding shipments from different supply points e.g.; dispatches from Dubai/Ghent into Nigeria3. Credit control.
COD customersEnsure that prepayment received for prepaid customers before expediting orders.
Weekly meetings with GBS on Export customers credit status.
Unique payment collection methodBill of collection method for Nigeria
LC acceptance and approval
Manage order release from GBS based on credit availability.
To provide manual invoice to GBS team for all raw materials that are exported so that customer can be invoiced.
Provide necessary documentation (SAD 500 and UCR) to GBS so that payments can be allocated timeously to avoid reversal of payments.
Manage customers with unique credit terms to avoid credit shortfall.4. Order optimization/ prioritization
Configuration of loads by pallet, then by container/truck load to maximize utilization
Request for additional orders to maximize loads for containers and trucks
Control and manage of current and future orders as per forecast
Releasing of backorders
Check stock availability
Liaise with Planning on Blendcor goods flow5. Order Dispatch
Liaise with various transporters to deliver vehicles/container as per 3rd party warehouse loading arrangements
Scheduling of packed and bulk loads
Invoice stock for packed and bulk loads.
Check pricing and refresh.
Ensure that all necessary export documentation is arranged and complete for dispatch
Scheduling of sea and road transport
Source customs docs and ensure that SADC countries have SADC certificates for duty reduction
Arrange and facilitate of all inspections as per country requirement.
Request and supply COA's for inspection containers noninspected containers
Coordination of lubricant sample testing for the specific country requirements.
Recover all costs for nonstock items i.e. customs doc/pallets/transport
Courier all necessary export documentation to customers.
Book inspection for inspection loads and provide inspection agency with all necessary paperwork6. Credit note processing
Investigate reasons for credit note requests and pr