National Commercial/sales Manager Required - Boksburg, South Africa - Newrest

Newrest

Verified Company

Boksburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Responsible for delivering the strategy, customer service, growth and margin for all our units across South Africa.

In charge of all aspects of business, including Customer Relationship, Sales Development, costing/pricing, & Market Visibility.

Responsibilities
The National Commercial/Sales Manager - Inflight Catering main responsibilities include:

Sales:

Being the main customer interface, including for contract, pricing, service and concept changes as well as business development.
Secure new client accounts across South Africa
Develop commercial strategy (identify leads, main actors, valuable information, strategic contacts, trends, client strategy )
Develop bid strategy, sales approach and negotiating tactics for obtaining new contracts and retaining existing business
Manage company's strategy for invitations to tender & calls for bids
Lead contract and pricing negotiations with customers including developing term sheets, reviewing contract proposals, analyzing customer proposals, and developing recommended counterproposals
Develop and implement sales procedures and policies in line with the industry best practices. Set up sales call plans, daily, weekly & monthly reporting mechanisms and ensure that the appropriate selling skills are suitably employed.
Create accurate costings and implement pricing in line with company strategy.

Customer Relationship Management:

Endorse and develop customer relationship with existing clients
Coordinate the Customer Service Department : manage a team of Customer Relationship Managers assigned to specific clients, ensure maintenance of high level of service, control contracts profitability, monitor and drive all SLAs and KPIs for the accounts, make sure that all standards are respected
Supervise marketing and product presentations
As with any management position, the Commercial Manager must also motivate their employees as well as train, reprimand, or reward staff as appropriate.

Analytics:

Conduct market analysis & product strategies to maintain up to date knowledge about industry influencers and key strategic partners.
Continuous improvement strategy : pursue ways to grow and develop the business through customer insights and feedback, anticipating future customer requirements / needs
Provide monthly detailed sales reports for the General Manager and the Board Meetings, putting together a concise sales strategy / action plan.

Profile

Prior Experience with international tenders
Strong Customer Relationship Management
Senior Customer Service Experience
Prior experience in Airport or Airlines Industry preferable
2 years business development, sales, customer service, institutional catering service, airline catering and / or related airline or F&B sales experience
Ability to build broad customer relationships with different hierarchical levels and cultures.
Ability to communicate verbally and in writing with internal and external persons at all levels of the business.
Skillful with commercial finance, cost / margin data, profitability
Team management experience is preferred
Ability to anticipate, analyze and solve practical problems / issues at both a strategic and functional level.
Ability to work in a culturally diverse and international environment.
Proficiency in MS Office with strength in Excel and PowerPoint

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