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    • Customer Service Representative - Durban - FirstRand Bank Limited

    FirstRand Bank Limited
    FirstRand Bank Limited Durban

    2 months ago

    Default job background
    Part time
    Description

    Description

    As a key member of the FirstRand Bank Limited team, you will be responsible for providing exceptional customer service and administrative support.

    Key Responsibilities:

    • Manage costs and expenses within approved budgets to achieve cost efficiencies.
    • Deliver proactive, innovative, and appropriate solutions to exceed customer expectations.
    • Ensure efficient telephone management and ensure calls are directed to the correct individuals.
    • Provide professional communications with clients, resulting in compliments.
    • Resolve customer queries efficiently and within agreed timelines.
    • Provide an efficient administration service through careful and timeous planning, reporting, and updating of related information.
    • Comply with governance in terms of legislative and audit requirements.
    • Serve as the first point of contact for visitors, determine their needs, and direct them accordingly.
    • Manage own development to increase own competencies.

      • Job Details

      Please submit applications ahead of the closing date indicated below.

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