Reservationist - Cape Town, South Africa - Karen Tupper Recruitment

Karen Tupper Recruitment
Karen Tupper Recruitment
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Responsibilities:


  • Provide exceptional customer service by promptly addressing guest inquiries and resolving any issues.
  • Maintain accurate and uptodate reservation records in our property management system.
  • Coordinate with various hotel departments to ensure seamless guest experiences, including special requests, group bookings, and event coordination.
  • Monitor room inventory and communicate availability to relevant departments.
  • Assist in managing rate and inventory strategies, ensuring maximum revenue and occupancy.
  • Participate in ongoing training and development to maintain knowledge of hotel services, amenities, and policies.
  • Contribute to a positive team environment by maintaining a professional and friendly demeanor.
  • Adhere to all hotel policies and procedures, maintaining the highest standards of service and professionalism.

Requirements:


  • High School matric or equivalent; a degree in hospitality or a related field is a plus.
  • A minimum of 2 years of experience in reservations within a fivestar hotel environment.
  • Strong written and verbal communication skills.
  • Excellent customer service skills with a passion for creating memorable guest experiences.
  • Highly organized, detailoriented, and able to multitask effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and property management systems.
  • Ability to work independently and as part of a team.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Salary:
R15,000.00 per month


Application Question(s):

  • Are you based in Cape Town?
  • If you are not available immediately please indicate your notice period?

Experience:


  • 5* Reservations: 2 years (required)

License/Certification:
- drivers license and own car (preferred)
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