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CORE RESPONSIBILITIES:
Governance and Risk Management
- Adhering to defined processes to ensure Quality Assurance of Incident Management – Logging, tracking and resolving, as well as escalating incidents and requests; identify trends to understand root causes; proactively revise processes and tools to improve service levels; protect and ensure confidentiality of business information
- Remaining informed on emerging trends to maintain a deep and broad knowledge base in fundamental IT technical skill sets – Document current processes and changes; support knowledge sharing; mentor and train other members of the support team; undertake continuous training and development.
- Participate in projects for process or quality improvements – manage and support technical projects for the business; collaborate with business and project teams to successfully implements projects; evaluate solutions and regularly evaluate business needs relative to current tools.
COMMUNICATION & WORKING RELATIONSHIPS:Internal:
- Heads of Operations and Business Units
- All stakeholders within the operation
- Shared Services
Reasons for Interaction: - Ensure effective Service Delivery.
- Ensure that all stakeholders are aligned and have the relevant information.
- Advice to line management.
- Ensure that Group is aware and aligned to requirements.
External: - Customer and Service Providers
Reasons for Interaction: - Work with Customer and Service Providers to ensure optimal service delivery
*ICT jobs in south africa
*Technician: Support (Altron Campus Woodmead Block D) in Johannesburg
Technician: Support - Gauteng, Johannesburg, South Africa - Altron Bytes Systems Integration
Altron Bytes Systems Integration
Gauteng, Johannesburg, South Africa
Found in: beBee S2 ZA - 1 week ago
Description
Altron Bytes Systems Integration's job vacancy, Career and Recruitment
Job title : Technician: Support (Altron Campus Woodmead Block D) jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : 18-May-24
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