Partner Support Services Consultant - Cape Town, South Africa - Pinewood DMS SA (Pty) Ltd

Description

Job Title:
Partner Support Services Consultant


Department:
Partner Support Services ("PSS")


Reporting to:
Partner Support Services Manager


Level:
Junior


Overview:

This position will form part of the Partner Support Services Team; a multi-skilled team of competent and efficient agents that are ultimately responsible for supporting the implementation, training, and support of a market leading Dealer Management System.

The role will require a focus on becoming a specialist in the modules of the system, with the ability to learn how to advise on and setup a dealership.

This position will be filled by a junior employee, with the objective of growing in knowledge and experience over a period of time, allowing for over-achievement on all the below listed duties/ tasks.

Job Role:

The duties/ tasks of the PSS Agent function will include but is not limited to:

• Developing knowledge of the Business's Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
• Conducting onsite/ offsite/ online training and consulting to dealerships/ endusers around the Aftersales modules of the DMS, ensuring better system utilisation by the dealerships/ endusers.
• Assistance with the implementation and setup of new dealership projects.
• To professionally represent the Business at all times with customers.
• To successfully work together within the PSS Team all other departments within the Business.
• Ensuring knowledge of the Business's Software Systems are at an excellent level to carry out the duties required;
• Travelling within South Africa and any other Country to successfully fulfil the outputs of this role.

Inherent Requirements of the Job:

• Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems or Accounting.
• At least 18 months experience within a Dealership and/or Motor Industry Experience.
• High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
• Strong relationship management, administration, timemanagement, and organisational skills.
• High level of professional communication skills (both verbal and written).
• Ability to work within and contribute toward a highperformance team environment.
• Ability to innovate and drive innovation within the team.
• Solution and initiative driven.
• Alignment to the values of the business.
• Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
• Desire to continuously improve the team, oneself, and the position.
• Valid Driver's licence with your own reliable transport.
• Working knowledge of the Motor Industry (advantageous).

Applications:


Education:

• Certificate (preferred)

Experience:

Motor Industry: 1 year (required)


Willingness to travel:

• 50% (required)