Billing Supervisor - Midrand, South Africa - Fidelity Services Group

Fidelity Services Group

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of position:

The overall purpose of this position is to supervise a team of billing clerks.

Minimum Requirements:

Matric
Minimum 5 years billing experience essential
Minimum 3 years Supervisory experience necessary

Skills & Attributes:

Excellent verbal & written communication skills

Computer literate

Excel essential
Listener experience advantageous
Excellent telephone skills
Excellent reconciliation skills
Strong organization and supervisory skills
Solid attention to detail to ensure accuracy of information
Proven analytical skills
Ability to present, communicate initiatives, results, and analyses to multiple levels of management

Job Function:

Supervise subordinates;
To ensure adjustments to integrator system is done on a daily basis;
To assist with billing runs when necessary
Auditing debit order deduction requests from customers
To oversee monthly billing run;
To oversee weekly/daily billing run;
Review invoices to identify any errors before invoice delivery
Proactive identification of simplification / automation opportunities
Utilization of metrics to improve performance within the team
Have the ability to train effectively and cater to individual training needs
Process and monitor bills related credit memos.
Maintain and update customers' database.
Prepare monthly or periodic reports of all billings.
Initiate and establish new procedures in billing tasks.
Proactively manage and ensure compliance with control objectives
Support of internal and external auditors
Improvise existing billing procedures to avoid recurrence of errors.
To review reports for weekly/daily/monthly billing runs and run the importing
To submit reports for daily/weekly/monthly billing runs to assistant accountants for review and posting
Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs
To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
To ensure individual & departmental targets are achieved on a regular basis
To participate in various adhoc projects where necessary.

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._