Application Support Consultants - Durban, South Africa - Rewardsco (Pty) Ltd

Rewardsco (Pty) Ltd

Verified Company

Durban, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

The purpose of this role is to provide maximum support to the Outbound Sales Division ensuring maximum uptime and productivity of users.

Key Accountabilities:

Ensure Operational efficiency of Outbound Sales Division and provide first and second line IT Support
Provide handson Support to others within Rewardsco
Assisting in the development and implementation of standard operating practices
High levels of attention to detail and resilience
Track and Maintain hardware assets assigned to the IT Department
Contributing to team effort and success in all areas of support
Contribute to and measure professional development
Deliver/Promote the highest levels of Client Service to all areas of the business
Improve desktop support and other end user services through documentation and processes
Understanding, enforcing and living by best practice methodologies

Specialist Technical Skills Required:

Must have strong analytical and problemsolving ability
Knowledge of Web Applications
Follow the support triage guidelines effectively and efficiently when dealing with support related queries, where necessary escalate to 3rd line support or other pertinent teams

Specific Skills Required:

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Must be creative in problem solving and solution creation

Must be able to communicate effectively
A professional who sets and maintain high standards of quality
Must be able to work under pressure
Strong interpersonal, project management, and communication skills
Eagerness and willingness to investigate and challenge information and actions when necessary and appropriate

Technical Knowledge:

CompTIA A+ and N+ Certification essential together with an IT Diploma
IT Degree in Computer Systems (advantageous)
Web Application Support
Basic SQL knowledge is essential
Must be strong with Technology Management toolset such as SCCM
Proficiency in the Microsoft Eco-System, including SharePoint, Office Suite, and Power BIT's & C's apply

T's & C's apply