Sales Manager - Johannesburg - Rentoza

    Rentoza
    Rentoza Johannesburg

    1 week ago

    Default job background
    Description

    Welcome to Rentoza, a South African company changing the e-commerce game. Our subscription service offers digital goods and appliances with access, affordability, and flexibility for our customers.

    The Role

    We seek a dynamic Sales Manager to lead and drive sales teams in a fast-paced environment. This pivotal role involves crafting effective strategies, closely monitoring team performance, and cultivating a results-oriented culture that achieves exceptional outcomes.

    Key Responsibilities

    • Lead, inspire, and manage a team of outbound sales agents to achieve individual and team targets.
    • Provide ongoing coaching, mentoring, and performance feedback to enhance team effectiveness.
    • Foster a positive, motivating, and results-oriented team culture.
    • Ensure consistent delivery of exceptional customer experiences.
    • Resolve escalated customer concerns promptly and effectively.
    • Design and deliver training programs to enhance product knowledge, sales skills, and customer service standards.

    Campaign Collaboration and Execution

    • Partner with marketing and product teams to design and execute outbound and retail campaigns for new products, upgrades, and retention.
    • Develop and implement sales strategies to achieve business objectives.
    • Monitor and analyse key performance indicators (KPIs) to identify areas of improvement and implement corrective actions.
    • Drive outbound and inbound sales campaigns, ensuring alignment with overall business goals.

    Performance Monitoring & Quality Assurance

    • Set clear, measurable targets and track progress regularly.
    • Conduct daily, weekly, and monthly performance reviews with the team and individual agents.
    • Address underperformance through coaching, training, or corrective action plans.
    • Maintain a strong focus on quality assurance, ensuring all interactions uphold Rentoza's service standards.

    Insights Driven Strategy

    • Leverage sales data and insights to refine strategies.
    • Stay updated on industry trends and share insights with the team to improve sales techniques.

    Reporting and Analysis

    • Prepare and present detailed sales reports, forecasts, and performance reviews to senior management.
    • Track and analyze the effectiveness of campaigns to inform future strategies.

    Required Qualifications and Skills

    Proven Leadership

    • Experience leading high-performing sales teams in a call centre environment.
    • Leadership of a retail sales team will be advantageous.
    • Able to motivate and inspire a team to exceed expectations.

    Sales Expertise

    • In-depth knowledge of sales strategies, techniques, and performance metrics.
    • Experience managing outbound campaigns, upgrades, and retention strategies.
    • Proven ability to meet and exceed sales targets in a fast-paced environment.

    Analytical and Strategic Thinking

    • Proficiency in analysing data to identify trends and make informed decisions.
    • Strategic mindset with the ability to implement actionable plans to drive performance.

    Communication

    • Excellent verbal and written communication skills.
    • Strong presentation and negotiation skills.

    Problem-Solving

    • Able to address challenges effectively and implement timely solutions.

    Technical Proficiency

    • CRM Systems: Proficient in using CRM platforms to manage leads, monitor team performance, and generate reports.
    • Data Analysis: Advanced skills in analysing and interpreting sales data to derive actionable insights.
    • Reporting: Strong capability to create detailed and visually appealing sales and performance reports.
    • Quality Assurance Systems: Experience working with quality monitoring tools and frameworks to maintain high sales standards.

    Minimum Requirements

    • Bachelor's Degree/Diploma in Business, Marketing, or a related field.
    • 3-5 years of experience in a sales call centre environment, with at least 2 to 5 years in a leadership role.
    • Proven track record of managing teams and exceeding sales goals.

    Benefits

    • Johannesburg office location.
    • Cape Town office location.
    • Durban office location.
    • Free Friday lunches.
    • Discovery Medical aid.
    • Paid annual leave.
    • Employee Health and Wellness Assistance.
    • Learning and Development opportunities.
    • Access to cutting-edge technology.
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