CRM Executive - Cape Town, South Africa - Wonderlabz

Wonderlabz

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Role

Reporting to the CRM Manager you will work closely with the team in helping to implement and enhance the overall CRM strategy for LiveScore Bet; covering the Netherlands region.

The main responsibilities of the role will include assisting with campaign planning, creation and optimisation of all sports, casino and free-to-play campaigns for a sportsbook.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today.

We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved.

We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for.

We have a long-term commitment to diversity and inclusion.

Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.

We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

Key Responsibilities

Help to plan, create and optimise all CRM campaigns in conjunction with the regional and international sporting calendar and product launches.
Work with the Promotions team to create and execute engaging multichannel campaigns that drive daily actives, retention and MoM commercial uplift.
Help with weekly campaign reporting and commercial analysis, confidently dissecting the data, providing recommendations and key takeaways.
Produce high quality and timely campaigns that are customer centric and innovative.
Keep in close sync with the Trading team to target highprofile events with attractive price boosts in an effort to claim share of market during peak activity periods.
Work in conjunction with the Insights team to deep dive into behaviour versus value, which will help to define our targeting and segmentation.
Execute a weekly and monthly CRM testing strategy to ensure all campaigns are fluid, make sense and are supported by the wider business functions.
To grow a dynamic and personalised Sports and Casino that is not only competitive, but seen as a market leader for being trustworthy, fair and always relevant.

Skills, Knowledge and Experience

CRM experience, ideally in a sports betting and/or gaming environment
Fluent in Dutch
Experience using a CRM platform with understanding of lifecycle development & optimisation
Strong knowledge of sports (local and international) and casino products
Extremely organised with a passion to drive optimisation through quantitative and qualitative insight
Enthusiastic and naturally inquisitive
Excellent with time management and ability to multitask
Proficient using Microsoft Office (particularly Excel) with HTML/CSS knowledge (ability to edit existing code)
Confident in communicating and presenting with core stakeholders across the business

What can we offer?