Operations Manager - Durban, South Africa - F & G Sourcing Specialist

Thabo Mthembu

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Thabo Mthembu

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Our reputable client within the Quick Service Restaurant (
QSR) industry is seeking an
Operations Manager to join their team based in KZN.

The Operations Manager must be on standby (according to the needs of the business).

There will also be extensive travelling involved.

R R25 000 per Month Nett.


  • Minimum 5 years operations management experience of overseeing minimum 5 stores required
  • Own vehicle required
  • GAAP/ Micros experience and knowledge
  • Management skills
  • Organizational skills
  • Customer Service and good verbal communication skills
  • Problemsolving skills


  • Handling all operational issues of stores
  • Ensuring quality control and optimal compliance with Standard Operating Procedures
  • Conducting store audits and highlighting critical issues for action within a specified time period
  • Set guidelines for stores to ensure effective monitoring of turnovers, food costs, and operational expenses in order to maximize net profitability
  • Maintain food costs in region at set benchmarks and to achieve required gross profit margins
  • Assisting stores with meeting sales and GP% targets, including motivating staff to do so
  • Overseeing stock control and preparation of stock reports
  • Follow through on weekly upselling initiatives to increase store ticket averages and turnovers
  • Assisting franchisees in trouble shooting and areas to focus on
  • Attending to customer complaints and implementing corrective processes at stores
  • Ensuring stores compliance with health and safety regulations
  • Attending to staff disciplinary issues and conducting disciplinary hearings at store level
  • Weekly reports on stores compliance, turnover against budget, labour and purchases. Weekly planner and action plan
  • Work within a team and drive the brand forward

R20, R25,000.00 per month

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


- operations management: 5 years (required)
- overseeing minimum 5 stores: 5 years (required)

  • GAAP/ Micros: 5 years (required)

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