Fleet Services Account Manager - Pinetown, South Africa - Cartrack

Cartrack

Verified Company

Pinetown, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Listing reference:
cartr_000488
Listing status: Online-
Position summary

Industry:
Other Sectors & Industries

Job category:
(Key) Account Management

Location:
Pinetown

Contract:
Permanent

EE position:
No

Introduction

A leading global provider of vehicle telematics, Cartrack is firmly rooted in the belief of being servicecentric. It allows us to offer bestinclass quality and financial satisfaction, no matter the size of your fleet or the price of your car. Our proprietary inhouse technology provides the best intelligent, actionable data to fleet operators and security for all vehicle owners across 24 countries over 5 continents.
Job description

Overall Purpose of the Job

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first rate service.

The incumbent must uphold our promise to clients that we go beyond the expected.

Responsibilities of this position
Adopt the key interface role between the fleet customer and Cartrack by providing exceptional customer service.

Contact, resolve problems & queries and build relationships with allocated clients
Servicing of existing clients by uncovering the immediate need (health checks, account review, fleet training, selfservice portal)

Build on existing client base.

Develop unique ways to grow the business with customers and provide solutions to management in the face of challenges
Visit clients facetoface and/or virtually when required
Deliver continuous training to business sources and clients to explain products
Market and promote products in order to increase brand awareness
Focus on growing and developing existing clients
Achieve aboveaverage results on customer satisfactory surveys

Perform daily administration function to improve on and maintain customer satisfaction.

Update CRM and coverage reports daily
Report in respect of daily activities to relevant Manager
Attend to all fleet queries, setup of fleet reports and alerts
Attend to de/re installation and repair queries and / or requests
Attend to cancellation requests
Attend to account queries
Attend to updates of client and vehicle information (selfservice portal)

Minimum requirements

Experience (Minimum Experience required - type and number of years)
MS Office Suite (Excel Intermediate / Advanced) 4 Years

Account Management and Sales Experience 4 Years

Relationship Management 4 Years

Degree or Equivalent (Beneficial)