Reception Manager - Bedfordview - HR Genie

    HR Genie
    HR Genie Bedfordview

    10 hours ago

    HR Genie background
    Description

    Purpose of the Job:

    • Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
    • Willingness to conduct group exercise classes

    Key Performance Areas include:

    • Assisting with Club Administration when necessary
    • Cash management
    • Communication with members and staff
    • Managing of Receptionist
    • Monitoring of access and overrides for staff and members
    • Reception stock control
    • Resolving member complaints
    • Training of Receptionist

    Experience & Competencies Required:

    • Ability to motivate staff and lead by example
    • Advanced levels of administrative accuracy
    • Display friendly and efficient qualities that reflect the Planet Fitness way
    • Display uncompromising levels of honesty and integrity
    • Have excellent communication skills and be able to liaise at all levels
    • Intermediate PC skills
    • Must be able to work shifts
    • Possess high level energy levels
    • Previous experience within a front desk or welcome desk position added advantage
    • Proven track record in managing staff, planning, organising, conflict handling and problem solving
    • Have reliable transport

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