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  • Product Technical Advocate - Johannesburg - Anacin Recruitment Agency

    Anacin Recruitment Agency
    Anacin Recruitment Agency Johannesburg

    1 month ago

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    Description

    About the Role

    We are seeking a highly skilled Product Technical Advocate to join our team at Anacin Recruitment Agency. As a key member of our sales team, you will play a crucial role in ensuring customers have confidence in the correct application and usage of our products.

    Job Description

    • Technical Expertise:
      • Develop and maintain a thorough understanding of the technical features, benefits, and applications of Dingli MEWP's, Jekko Mini Cranes, and Faresin Telehandlers.
      • Stay updated on new product developments, technologies, and industry trends, and communicate these to the sales team.
    • Sales Support:
      • Work closely with the sales team to provide technical expertise during the sales process.
      • Collaborate in customer meetings, offering guidance on product selection based on application requirements.
    • Pre-Sales and Post-Sale Support:
      • Conduct product demonstrations and site visits to ensure customers understand how to operate and maintain the equipment.
      • Act as the first point of contact for troubleshooting product issues post-sale.
    • Training and Development:
      • Organize and deliver training sessions for both internal staff and customers on the operation and application of the equipment.
      • Liaise with the OEM's to obtain up-to-date technical information and training.

    Requirements

    • Qualifications:
      • Minimum Grade 12
      • Relevant trade in a related field
      • Minimum of 5 years of experience in a technical support, product specialist, or similar role in a relevant industry.
    • Skills and Attributes:
      • Ability to troubleshoot, diagnose and repair
      • Strong analytical and diagnostic skills for resolving technical issues.
      • Excellent verbal and written communication skills to effectively train and assist both customers and the sales team
    • Salary and Benefits:
      • A competitive salary between R40 - R45K CTC dependent on experience.

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