Head of Operations - Durban, South Africa - Webhelp
Description
Advisor
Location
- Durban, South Africa
Language
- English***
Job Advert:
What you'll be doing
What you'll need
- 7 years' experience in a senior Operations Manager position or equivalent Head of Operations experience
- Previous sales experience (Advantageous)
- Excellent communication and negotiation skills
- Demonstrate prior experience within telecommunications or inbound Contact Centre
- Demonstrate experience in the following skillsets: Billing management, Collections, Crossselling and Upselling
- Experience in shaping and formulating operational strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to deliver agreed programmes of work and embed initiatives for improvement
- Experience in managing external senior stakeholders and chairing Monthly Business Review's & Quarterly Business Review's
This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
After applying, you'll be sent a link to complete a quick online chat.We don't want you to miss out on the opportunity so please check all of folders for the link after applying.
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