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  • Campus General Manager - Mpumalanga - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Mpumalanga

    2 weeks ago

    Default job background
    Description

    A leading education institution seeks a Campus General Manager to ensure effective overall campus management, providing outstanding service delivery and academic leadership.

    Duties & Responsibilities

    1. Financial Management:
      • Profit and Loss Statement Analysis
      • Expense Target Setting (Salaries Costs)
      • Returning Business Targets
    2. Customer Experience and Support:
      • Satisfaction Rates/Net Promoter Score
      • Student Retention and Success
    3. Marketing:
      • Community Engagement and Brand Representation
      • Product Offering Suggestions
    4. Accreditation and Programme Management:
      • Compliance with Regulatory Frameworks
    5. SLA Management
    6. Campus Budget Management
    7. Campus Operational Planning:
      • Targets, Objectives, Priorities, Schedules, Projects
    8. Operational Implementation and Execution Monitoring:
      • Control and Corrective Action
    9. Reporting
    10. Problem Solving and Decision Quality:
      • Escalations, Queries, and Complaints
    11. Campus Resource and Capacity Management:
      • People, Equipment, Systems, Allocation of Resources/Workload and Workflow Monitoring
    12. Campus Operational Efficiency:
      • Routine Process Evaluation/Alignment with National Standards
    13. Governance and Compliance/Risk Management
    14. Campus Strategy in Collaboration with National Functions
    15. Talent Acquisition and Onboarding
    16. Individual Performance Management:
      • Role Clarity and Objectives; Reviews; Feedback; Corrective Actions
    17. Succession/Bench Strength
    18. Skill Levels Training and Development/Coaching and Mentoring
    19. Change Capability-Resilience, Flexibility, Adaptability
    20. Remuneration
    21. Internal and External Stakeholder Engagement and Management/Collaboration

    Requirements

    1. Relevant Postgraduate Qualification (Commerce Preferably)
    2. At Least Five Years' Management Experience in Higher Education
    3. Commercial Knowledge and Skills
      • Understand Profit and Loss Statements and Key Drivers of Income and Expenses
    4. Matrix Management Know-How
    5. SLA Management Skills and Know-How
    6. Good Understanding of Customer Experience Principles and Impact on Student Success and Experience
    7. Good Understanding of Academic Processes and Regulatory Frameworks/Academic Products and Product Development Processes

    Behavioural Competencies

    1. Initiative and Responsibility
    2. People Leadership and Development
    3. Relations and Networking
    4. Influence
    5. Effective Communication (Verbal and Written)
    6. Analysis and Judgment/Problem Solving
    7. Innovation and Change
    8. Vision and Strategy
    9. Systematic Approach (Planning and Organizing)
    10. Steadiness (Emotional Tenacity)
    11. Business Development and Bottom-Line Focus

    Job Type: Full-time


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