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  • Consultant Sales Support - Potchefstroom - Absa Bank Limited

    Absa Bank Limited
    Absa Bank Limited Potchefstroom

    3 weeks ago

    Default job background
    Description

    Job Title: Dynamic Virtual Sales and Service Representative

    We are seeking a skilled and experienced individual to join our team as a Dynamic Virtual Sales and Service Representative. This role will be responsible for delivering exceptional customer service, sales, and retention through virtual channels.

    Key Responsibilities:

    • Provide sales and services enablement that exceeds service delivery excellence plans by putting customer experience at the forefront of products, services, solutions, advice, and fulfillment.
    • Achieve predetermined sales targets by generating high-quality applications.
    • Contact customers and execute the sales process within the desired turnaround time.
    • Deliver customer sales and services while maintaining quality service standards.
    • Determine customers' needs by exploring cross-selling and up-selling opportunities.
    • Ensure first-call resolution and track conversions from lead to application and then to fulfillment.

    Accountability Areas:

    Sales and Services

    • Offer financial advice to customers and handle retentions.
    • Provide accurate product knowledge to address customer needs.

    Customer Attrition Reduction

    • Speak to customers to identify their needs and advise on various options.
    • Resolves customer dissatisfaction/complaints and takes full ownership of the problem.

    Information Management

    • Update the system with accurate information for informed reporting.

    Risk and Governance

    • Adhere to risk and governance policies, standards, and procedures, escalating associated risks.
    • Participate in surveys and findings action plans.
    • Support Business Systems Strategy and Architecture (BSSA) CSI initiatives.

    Training and Development

    • Participate in scheduled training and multiskilling opportunities.
    • Owning and being proactive about own training and development.

    Requirements:

    Higher Certificates or Advanced National (Vocational) Certificates in Business, Commerce, or Management Studies.

    Absa Bank Limited is an equal opportunity employer. Preference will be given to suitable candidates from designated groups.

    Absa Bank Limited reserves the right not to make an appointment.


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