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- First contact resolution of applicable queries/ transactions
- Deals with first level escalations and complaints
- Effectively manage customer expectations
- Processing new and existing business on behalf of customers and advisors
Multi-skilled Servicing Professional - Cape Town, South Africa - Old Mutual
Description
Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
Duties and Responsibilities
Deals with client enquiries via telephone (inbound and outbound), email, web chat
Skills
Call Center Inbound, Call Center OutboundEducation
Matriculation Certificate (Matric) (Required)Closing Date
29 April 2024