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  • Shop Manager - Pretoria - The Talent Room

    The Talent Room
    The Talent Room Pretoria

    1 week ago

    R28,000 - R84,000 (ZAR) per year *
    Description

    Operational Leadership

    • Manage shop operations according to systems and brand standards.
    • Maintain quality, presentation, and consistency of products and services.
    • Oversee cash handling, stock control, and daily reporting.
    • Ensure a clean, safe, and efficient environment for staff and customers.

    Team Leadership

    • Recruit, train, and lead a motivated team.
    • Schedule and manage staff shifts for optimal coverage and performance.
    • Foster teamwork, respect, and accountability within the team.
    • Conduct regular performance feedback and support staff development.

    Customer Experience

    • Promote friendly, professional, and personalized customer service.
    • Address customer feedback and resolve issues promptly.
    • Lead by example in serving and connecting with customers daily.

    Community Engagement & Growth

    • Build relationships with local businesses, schools, and community groups.
    • Organize events, promotions, and activations to keep the shop engaging.
    • Identify local marketing opportunities and collaborate with Head Office on initiatives.

    Business Administration

    • Monitor sales performance, costs, and profitability.
    • Implement systems and procedures to improve efficiency and consistency.
    • Report weekly on performance and progress to the Franchise Owner/Area Manager.

    The ideal candidate has 3+ years of experience in supervisory or management roles within hospitality, retail, or food service, along with skills in managing staff, stock, and financial controls.

    * This salary range is an estimation made by beBee
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