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    • Client Support Analyst - Cape Town - MRI Software

    MRI Software
    MRI Software Cape Town

    1 month ago

    MRI Software background
    Description

    Client Support Analyst

    The Role:

    • As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.
    • In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. You will use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

    You Will:

    • Respond to inbound requests from all channels within prescribed service levels.
    • Identify, assess, and resolve all new and existing concerns.
    • Monitor, document, and manage the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction.
    • Assist in the creation and maintenance of user and procedural documentation.

    You Have:

    • Previous experience in customer service, technical support experience preferred.
    • Bachelor's degree or equivalent work experience.
    • Customer focus and a passion for support.
    • Creative and curious troubleshooter.
    • Strong organization and time management skills.
    • Aptitude for technology.
    • Professional communication skills.
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