IT Business Relationship Manager - Cape Town - Paracon

    Paracon
    Paracon Cape Town

    1 week ago

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    Description

    IT Business Relationship Manager - Astron Energy Refinery

    The Refinery IT Business Relationship Manager is a strategic partner with the refinery leadership team, driving thought-leadership to bring innovation and value to the refinery. This role manages the end-to-end IT portfolio of applications and ensures alignment with the overall IT strategy and roadmap.

    Key Responsibilities:

    • Direct and manage the provisioning of IT services to the Refinery operations of the business.
    • Act as a point of escalation for the IT build and run teams within this business tower and also be a key point of contact for business stakeholders for IT demand.
    • Maintain demand process for new IT proposals with overall responsibility for steering these proposals through the early phases of approval.
    • Develop and enhance relationships with key business stakeholders, actively managing their expectations and monitoring satisfaction levels.
    • Address business demand by capturing high level technology requirements.
    • Ensure high level technology impact analysis is provided to business for faster decision making and demand planning.
    • Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required.
    • Work with the senior management team to develop business cases, business plans, budgets, IT strategy, and other key targets for the IT team.
    • Provide leadership, direction, and coordination for IT activities between refinery business departments.
    • Develop expense and capital budgets, gain approval, analyse monthly variances, and lost opportunities and operate the IT department within budget parameters.
    • 24/7 availability in order to resolve critical issues.
    • Assure prompt and effective action is taken to resolve technical problems and minimise repetitive discrepancies through continuous improvement efforts.
    • Manage and provide oversight for end-to-end service delivery from Refinery IT team (including ecosystem partners and third parties) to business.
    • Contract Management - Evaluates a potential service provider's reputation, resources and expertise.
    • Carry-out all required contract negotiations for new and existing contracts with third parties.
    • Regular presentations and updates at leadership forums e.g. RLT's and Exco's.
    • Responsible for driving and ensuring IT compliance and security standards are maintained at all times.

    Professional Qualification and Certifications:

    • Bachelor's Degree in Computer Science, Information Systems, Engineering or other related field, or equivalent work experience.

    Work Experience:

    • 10 and more years IT experience in a complex environment.
    • 5+ years management experience, preferably in a business facing/client facing role.
    • Proven experience in a Refinery or chemical processing environment.

    Knowledge and Skills:

    • Strong strategic partnering skills with IT and business stakeholders.
    • Strong leadership skills.
    • Ability to work under pressure, with tight deadlines and a 'can-do' attitude.
    • Thought-leader and change agent to drive change and innovation at a strategic level that delivers maximum business value.
    • Extensive knowledge of IT systems and application architectures – highly skilled and experienced in development and operational support of IT systems.
    • Deep understanding of the manufacturing technology stack to include OS, DB, middleware, application layer, OT, IoT, virtualisation, and cloud technologies.
    • Strong verbal and written communication skills.

    Workplace Type: Hybrid

    Job Type: Full time

    Location: Cape Town, Western Cape

    Experience Level: Management

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