Customer Retention and Sales Administration - Johannesburg, South Africa - CipherWave

CipherWave

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB PROFILE:

Job Title:
Customer Retention and Sales Administration
Division:
Sales

- Reports to:

Chief Sales & Marketing Officer
WORKING RELATIONSHIPS:
Internal:
Sales
Finance/Accounts
Customer Support
Operations
Management
External:
Resellers
Customers

JOB SUMMARY:

Main purpose of position:
Ensure that out of contract customers are proactively contacted and renewed.
Implement tactical and strategic plans to support customer renewals.
Manage Churn to be within Churn Budget.
Customer Renewal and Churn Reporting
Responsibilities and duties:
Create Reporting showing out of contract customers as well as customers that are 3 months away from renewal.
Work closely with Account manager to ensure that the renewal is processed commercially with positive upside wherever possible.
Create interlock with Finance to ensure all services that cannot be renewed are correctly tagged with detailed explanations.
Create weekly and monthly reports highlighting in contract vs out of contract customers with expected renewal dates.
Work closely with all business units to ensure that the maximum controllable churn does not exceed R50K monthly.
Work closely with all internal management teams to ensure the out of contract customers do not exceed 20% of our base.
Support the Sales team with processing of feasibilities and Sales orders on the CRM systems.
Conduct Regular checks on data integrity and support the team to sanitise the data.
Weekly Sales Pipeline and Performance Reporting.
Desired skills & experience
Excellent time management and personal organizational skills.
Ability to work to deadlines.
Ability to work without close supervision.
Team Player.
Excellent numeracy skills.
Excellent communication skills.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Good Customer Service.
Ability to demonstrate effective interpersonal and influencing skills.
Demonstrate a good level of negotiation skills with internal and external customers.
Minimum experience:
Minimum of 5 years of Sales and/or Administration experience required within the technology industry.
Minimum qualification:
Matric
Additional requirements:
Professional
Enthusiastic
Flexible
Patient
Proactive