Retail Sales Agent Western Cape - Cape Town, South Africa - motivity

motivity
motivity
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

OVERVIEW OF THE ROLE

Store Controls and Management

  • Ensure the store is fully operational at opening hour every morning.
  • Be ready and in place to meet and assist customers.
  • Drive sales to ensure sales targets are met and exceeded
  • Assist fellow colleagues during busy periods and stand in for them during breaks and during periods of absence.
  • Maintenance of the merchandise sections, in store promotions, signage and displays, collateral, POS material and pricing strategies according to current guidelines and timelines.
  • Ensure the shop is clean and tidy always.
  • Implement all required store processes
  • Compile performance reports as required

Stock Control

  • Ensure effective stock control and loss prevention practices.
  • Ensure the correct quantities are ordered timeously to meet customer demands and marketing initiatives.
  • Ensure orders are placed with sufficient leadtime for the products to arrive at the store before stock shortages are experienced.
  • Receive deliveries according to the procedure.
  • Check that deliveries are correct, as per purchase order and that all stock is received in a good condition.
  • Conduct spot checks on boxed items to ensure that they are in a good condition.
  • Check all quantities and calculations on invoices and delivery notes for accuracy and required adjustments before goods are signed for.
  • Conduct physical stock takes as required.

Customer Service

  • Assist Customers in the most professional and effective manner.
  • Ensure the implementation of customer servicerelated best practice in conjunction with the company practice and service providers.
  • Ensure that the walkin customer service offered is of the highest standard.
  • Assist with the escalated customer queries and complaints and ensure they are resolved satisfactory and timeously.
  • Identify report and resolve and control failings affecting customer service.

Minimum Requirements

  • Matric
  • Sales or Customer Service Certificate
  • Minimum of 3 years in a retail sales environment preferably in the telecoms industry.
  • Cellular product and service knowledge is preferable.

Salary:
R6 000,00 - R6 500,00 per month


Experience:


  • Sales: 1 year (preferred)
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