Data Centre Technician - Sandton, South Africa - Dimension Data

Description

The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre Facilities and management of 3rd party vendors ensuring a 24/7 service offering within Internet Solutions Data Centers .The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Performance Objectives

Provide data center support to clients which including: provisioning, asset management, monitoring, implementation, troubleshooting and support for data center operations and related infrastructure

Set up all Data center configurations including the planning, sourcing and installing of all cabling

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational

Install and configure software, if relevant, according to client requirements.

Perform necessary checks, apply monitoring tools and respond to alerts

Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.

Daily walk through checks of facilities environment

Understanding of DC Suite eg. IQ Suite and Struxureware

Proactively identify problems and errors

Log all such incidents timeously with the required level of detail

Liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution

Investigate first line support assigned calls and identify the root cause of incidents and problems

Ensure efficient and comprehensive resolution of incidents and requests

Carry out repairs by coordinating product requests and liaising with other team members.

Report and escalate issues to 3rd party vendors if necessary

Take full ownership for managing the incident to resolution within the service level requirements

Escalate requests and exceptions to the 2nd line support team

Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with IS /Dimension Data procedures

Compile breach and other reports that are necessary for the correct operation of processes

Identify failures and short-comings in the current processes and escalate with recommendations

Qualifications

Matric

Technical certification CDCP

CCNA/A+/N+; MCSE or other relevant certification advantageous

Experience

3 years' experience as a Data Centre Engineer

Technical Competencies

Basic routing and switching

Basic knowledge on ITaaS

Intermediate knowledge on hardware and software

Incl CDCP, CDCS, CDCE, CDFOM

Struxureware, IQ Suite

Behavioral Competencies

Applying Expertise and Technology

Following Instructions and Procedures

Adhering to Principles and values

Delivering Results and Meeting Customer Expectations

Planning and Organizing

Coping with Pressures and Setbacks

Achieving Personal Work Goals and Objectives

Specific DC Training

Knowledge and understanding of Access control and DCIM tools

Working with people

Relating and Networking

Analyzing

Deciding and Initiating Action

Adapting and Responding to Change

Mechanical, Electrical and cooling understanding