Area Manager Franchise Stores - Sandton - Clicks Group Limited

Description

Lead our team of Franchise stores in Gauteng and surrounding areas from the Sorbet Offices in Woodmead. You will report directly to the Operations Manager.

This role involves planning and driving the implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve business and regulatory standards, deliver exceptional customer service, and consistently grow profitability.

Responsibilities:

• Regularly visit stores to perform Quality Assurance and Business Reviews, provide feedback, and implement corrective actions to improve performance.
• Analyze store financials monthly, compare performance to group benchmarks and budgets, and develop recovery plans for underperforming stores with the Operations Manager.
• Implement marketing and advertising campaigns in stores according to business requirements and guidelines, collaborating with the Marketing Department to drive sales and brand visibility.
• Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, guiding merchandising teams to prepare the store for launch.
• Oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness.
• Drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures, and legal requirements.
• Manage performance management, employee recognition, and disciplinary processes to maintain operational excellence.
• Provide timely and accurate information for informed decision making, risk mitigation, and effective control over corporate store operations.
• Manage financial, human, and other resources to deliver the operating plan and achieve business objectives.

Job Knowledge:

• Financial analysis and budgeting.
• Planning and performance improvement strategies.
• Store operations, merchandising, and supply chain.
• Performance management.
• Project management.

Key Skills:

• Business Acumen.
• Planning and Organizing.
• Overseeing daily store operations.
• Problem-Solving and Decision-Making.
• Project Management.

Experience and Education:

• 3-5 years' experience in multi-site operations management or leadership roles in retail, beauty, or food services industries focusing on franchising.
• 3-5 years' experience in financial analysis and budget management.
• 2 years' experience in leading store openings, coordinating suppliers, and managing merchandising teams.
• Bachelor's degree/diploma in Business Management, Retail Management, or a related field (3-year minimum).