Inbound Operations Coordinator - Cape Town, South Africa - takealot

takealot

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us.

We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:

Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.
Supporting the customer service & buying teams in resolving:
Customer order queries;
Complaints and associated resolution, including root cause analysis;
Supplier delivery issues & queries.
Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.
Management of all assigned Inbound queries
Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date
Continuous followup on all orders to identify unconfirmed and late shipments impacting customer orders.
Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

Attributes:

Solutionsoriented, cando attitude; selfmotivated
Strong organisational & prioritisation skills
Attention to detail
Excellent communication skills, both written and spoken
Ability to interact with internal & external stakeholders at all levels
Comfortable with change and excellent team player
Comfortable with learning and adapting to new systems

Qualifications:

Matric
3 years relevant industry experience
Competency in MS Office packages
Relevant tertiary qualifications a plus

The Environment:

We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.

We seek to Employ an
Extra Ordinary Mind who:

is forthright but respectful

- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is
passionate about the potential of e-commerce and delivering a
world-class customer experience:

is
entrepreneurial,
thrives under change and accepts it is a constant and always
looks for solutions to do something better and faster

- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
-
thinks like an owner of the business.
- is
SMART, has INTEGRITY and
is HARDWORKING
If you meet the above you are an
Extraordinary Mind so come and join us

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._