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    • Client Service Professional - Newcastle - Momentum Metropolitan Holdings Limited

    Momentum Metropolitan Holdings Limited
    Momentum Metropolitan Holdings Limited Newcastle

    1 month ago

    Default job background
    Full time
    Description

    Job Overview

    Momentum Metropolitan Holdings Limited is seeking a skilled Client Service Consultant to join our team in Newcastle, KwaZulu-Natal. As a key member of our client service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

    Estimated Salary: R 250,000 - R 350,000 per annum

    About the Role

    We are looking for a highly motivated and results-driven individual who can provide excellent client service, build strong relationships with clients and stakeholders, and contribute to a culture that values innovation and collaboration.

    Main Responsibilities

    • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
    • Take ownership of complaints and ensure they are resolved timeously and effectively.
    • Provide clients with the relevant information and documentation as required in line with policy guidelines.
    • Capture and update client information on relevant system/s, based on data received from the client.
    • Accurately complete all administrative and reporting requirements within agreed timeframes.
    • Adhere to legislative / compliance requirements in the service process.
    • Identify and report process and system failures and enhancements to improve client experience.

    Key Skills and Qualifications

    To be successful in this role, you will need to have:

    • A Matric or equivalent qualification.
    • A Business-related qualification.
    • Product training.
    • Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred).
    • MS Office Suite (Word, Excel).
    • Business Area-specific products and procedures (preferred).

    Benefits

    As a valued employee of Momentum Metropolitan Holdings Limited, you will enjoy a range of benefits, including:

    • A competitive salary package.
    • Ongoing training and development opportunities.
    • A dynamic and supportive work environment.
    • The opportunity to work with a leading financial services provider.

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