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    Business Analyst - Johannesburg, South Africa - Level-Up

    Level-Up
    Level-Up Johannesburg, South Africa

    5 days ago

    Default job background
    Full time
    Description

    Overview:

    A leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require a proactive individual with a strong analytical mindset and excellent communication skills. The successful candidate will be responsible for analyzing business processes, identifying areas for improvement, and collaborating with stakeholders to implement effective solutions.

    Duties:

    • Conduct thorough analysis of existing business processes and systems to identify inefficiencies, bottlenecks, and areas for improvement.
    • Collaborate with stakeholders, including business leaders, project managers, and IT teams, to gather and document business requirements.
    • Develop comprehensive business requirements documents (BRDs), functional specifications, and user stories to clearly articulate project objectives and scope.
    • Work closely with development teams to translate business requirements into technical specifications and ensure alignment with project goals.
    • Facilitate workshops, meetings, and interviews with stakeholders to elicit feedback, validate requirements, and drive consensus on project deliverables.
    • Perform gap analysis to identify discrepancies between current and desired state processes, and propose feasible solutions to bridge the gap.
    • Analyze data and generate reports to support decision-making processes and measure the effectiveness of implemented solutions.
    • Provide ongoing support and guidance to project teams throughout the software development lifecycle, including requirements clarification, testing, and deployment.
    • Assist in the evaluation and selection of technology solutions, vendors, and third-party providers to meet business needs and objectives.
    • Stay up-to-date with industry trends, best practices, and emerging technologies related to contact centre solutions and enterprise software development.
    • Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment of priorities.
    • Contribute to process improvement initiatives and participate in continuous improvement efforts to enhance efficiency and effectiveness within the organization.

    Required Skills:

    • 3 - 5 years experience
    • Bachelor's degree in Business Administration, Management Information Systems, or related field.
    • Proven experience as a Business Analyst in an enterprise environment, preferably within the contact centre industry.
    • Strong understanding of business processes and requirements gathering techniques.
    • Proficiency in analyzing data, creating reports, and presenting findings to stakeholders.
    • Excellent communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
    • Experience with Agile methodologies and project management tools.
    • Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.
    • Attention to detail and a proactive approach to problem-solving.
    • Familiarity with contact centre technologies and solutions is advantageous.
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