Heavy Machinery Sales Supervisor - Johannesburg, South Africa - Jeanius Recruits S.A PTY LTD

Jeanius Recruits S.A PTY LTD
Jeanius Recruits S.A PTY LTD
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Second in command, manager responsibilities will default to Team Leader when the manager is absent/on leave

Coaching and guidance

Handling queries and disputes and timeous feedback to relative parties

Daily call audits

Daily production matrix and reports tracking (sales, conversions and calls per agent)

Weekly soft skill and sales training

Maintaining set SLAs

Maintaining current portfolio by balancing sales, sales conversions, acquisition costs, partnerships and cancellations

Monitoring the lead pools and ensuring that all leads are distributed and contact attempted within the targeted turnaround times

Diligently recycling existing data

Maintain a healthy lead to sale conversion on both new and recycled leads

Daily accountability on lead distribution, conversions, sales made, open tasks, call attempts, gaps between calls and call times

Weekly & monthly individual meetings with the team

Liaising with leadership in working through PIPs to finality

Engage and collaborate with supporting divisions to ensure full understanding of the teams Roland knock-on effects within the greater value chain

Maintain individual daily and monthly targets

Continuously improve conversion and collection rates

Maintaining a zero error, compliance and TCF percentage

One-on-one monthly feedback, suggestions and concerns


Qualifications & Skills:
Bachelor's degree

A commitment to excellent customer service

Excellent written and verbal communication skills

Superb interpersonal skills

Able to work comfortably in a fast-paced environment


Job Types:
Full-time, Permanent


Ability to commute/relocate:

  • JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma (preferred)

Experience:


  • Earth Moving Machinery Sales Management or
Key Accounts: 3 years (required)
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