Reservation Manager - Sea Point, South Africa - Seasoned recruitment

Seasoned recruitment

Verified Company

Sea Point, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.

RESERVATION MANAGER DUTIES AND RESPONSIBILITIES:

Running reservations department
Follow and implement SOPs of reservations department.
Daily check of pick up and segments report from revenue management to stay on track to achieve monthly room Revenue.
Communicating and report to GM daily
Booking of client must be completed with all relevant traces and full profile and segment creates retention
To always Communicate daily with the management team and revenue team management

SiteMinder

Ensure rates are loaded correctly and that the channel inventory is balancing with the PMS grid.
Check rates daily on all platforms.
Bringing to GM attention any customer complaints to assist resolve issues before it converts to poor reviews.
Share leads or queries that needs escalating for discussion with the GM.
Responsible to set appointment on portal for any representation of newkings hotel at large shows such as WTM, indaba or other.
Respond and action any queries of GM and owners 'on requests timeously.
Following all queries with quotes, returning calls, and making reservations within an acceptable time window
Confirming and converting quotes
Reply to all queries, calls, mails and on all platforms daily timeously.
Work with an Air table or to do list to complete daily tasks.
Watching COMSET and read all reports made available to implement best rate to achieve yielding results.
Analyzing Trends in the Market all provided with analytic reports from revenue management and reports received daily.
Controlling and checking daily room rates from website to OTA's report received daily.
Adjusting room rates, work closely with revenue management daily and GM.
Control and check BAR rates to avoid parity.
Authorizing Discounts with GM and revenue permission
Implementing and assuring that contractual rates are implemented including of corporate room rates.
Attending to contracts available for all segments
Following up on all contracts, with profiles being updated and completed for all tour operator's data base) contracts signed by contractor with all the relevant terms and conditions.
Controlling the balance between group, FIT, series & leisure guests in inventory for yielding of revenue on budget forecast
Manage and control inventory with forward and actual booking.
Authorizing discounted group room rates based on current and expected demand. (Signed and negotiated contract) with GM approval.
Overall Running of the Reservations Department.
Checking and sign off Night Auditing, that it was completed and done accurately.
Duty manager shifts twice a month.
PMS Semper front and backend experience (our PMS)
Opera
Micros
Assisting with social media designing social media posts when required
Scheduling posts with our social media consultant
Special deals and campaign, to be discussed Through weekly meeting with revenue management team & GM.
Social Media boosting and advertising re social media consultant and Revenue management team & GM.
Replying to queries of clients social media interaction
Send out newsletter monthly via media genius to hotel data base.
Making sure that data base is updated monthly with assistance of front office manager.
Google AdWords
Google AdSense
PPC
Facebook Management
Instagram Management
LinkedIn Management
Responsible in keeping tracks for all online rates and specials.
Support the FO with all reservations and oversee the PMS integration for bookings, payments, and cancellations.
Making sure that no shows and cancellations are updated in the system and changed accordingly.
Making sure that all bookings confirmed are paid in full before arrivals especially for tours and series in following terms and conditions of contract agreement within the period stipulated in the contract.
Contribute with the forecast financial year revenue Proposal for rooms with revenue management and GM.
Ensure FO manager is managing their department effectively, in line with reservations department.
Assisting with weekly roster based on arrivals.
Updating and controlling GAAP
Generally Accepted Accounting Principle
Work closely with Accountant with what is required regarding end of month payment re take on sheet for staff, petty cash, payments etc.
Submitting all relevant invoices for payment to accountant
Overseeing the weekly petty cash for front office and other hotel purchases
Ordering of certain items online with hotel cc and permission of accountant and GM
Weekly report to be sent every Monday to Romao and GM from PMS
Making sure that Monthly report is received from revenue management by 5th of following month from previous month to be sent to accountant.
Monthly financial repo