Administrative Assistant - Cape Town, South Africa - Engen
Description
Purpose of the Job:
To provide admin support and execute such that the correct bulk fuel products are scheduled for availability at the depots and scheduled for delivery to the customer by means of Order generation and fulfilment routing and scheduling, Dispatching and admin at the most cost-effective manner.
Who You Are:
You are a good communicator
You are able to build relationships with stakeholders
You have the ability to work under pressure
You are organized and task orientated
You have a reputation for integrity and reliability
You can successfully hold crucial conversations
You have a high sense of service orientation
You have sound interpersonal skills
You execute tasks efficiently and at pace
What you'll have done before:
- Baseline:
- NQF Level 4 (Matric)
- 2 years' experience in Administrative role.
- Knowledge of scheduling process.
Advantageous:
- Mathematics & Science
Exciting Challenges you might face in the role:
Assess Performance Tracking of the sales team.
Collaborate with various stakeholders [internal and external] to ensure that accurate data is timeously recorded
Provide support to Outbound Schedulers and contribute to the delivery enquiry of Sales plans Maintaining and updating Customer Master database.
Offer support to Customers and Depot'sWhat you'll be doing:
- Customer Interface and Support
- Engage and manage the daytoday interface with internal customers and stakeholders on scheduling and service delivery needs in order to fulfil maximum customer value proposition
Data Management- Ensure all customer data and equipment are properly registered on SAP and scheduling IT tools (e.g., products, tanks, delivery time windows and SLAs for each site, trucks weight, driver's data, site location map).
Query Handling- Handle all queries (internal and external) and investigate and prevent complaints by engaging with internal customers and stakeholders on service/delivery needs.
SLA Management- Handle all queries (internal and external) and investigate and prevent complaints by engaging with internal customers and stakeholders on service/delivery needs.
Location:
Cape Town:
Job Advert Closing Date:
All job adverts close five days after date posted
Engen's approved Employment Equity plans and targets will be considered as part of the recruitment process.
Important Information:
- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.
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