- Recruit, develop and support talented individuals to become knowledgeable and skilled Call Centre Agents, equipping them to deliver outstanding customer experiences.
- Partner with Sales, Marketing and Operations teams to drive sales and service objectives.
- Identify operational and process inefficiencies and suggest improvements to optimize performance.
- Foster a performance-driven culture by conducting regular training sessions, providing coaching, and performing performance reviews.
- Prepare and analyse data reports to inform management decisions on strategic and operational matters.
- Ensure consistent quality of calls to maintain desired service standards.
- Create an environment that embodies vibrancy, energy, and a customer-centric focus.
- Matured secondary education (Matric)
- Bachelor's degree or diploma – advantageous
- Minimum 3-5 years' experience in call centre operations, preferably in a leadership capacity.
- Proficiency in using call centre systems, customer portals, and Microsoft Excel.
- Excellent command of written and verbal English language.
- Able to consistently close sales and meet targets.
- Strong analytical and problem-solving skills.
- Ability to work effectively within diverse teams.
- Calm and courteous under pressure.
- Sound administrative skills.
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Contact Centre Supervisor
1 week ago
Telebest SandtonSenior Team Leader · Ambitious and results-driven leader sought to lead high-performing teams in a dynamic call centre environment with over 50 seats. · About the Role: · Leverage 1-2 years of team leadership experience to drive sales and service excellence. · Develop and impleme ...
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Contact Centre Supervisor
1 week ago
Isilumko Staffing (JHB) JohannesburgJob Purpose: · The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities and exceed revenue targets. · Monitor perform ...
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Contact Centre Supervisor
1 week ago
Isilumko Staffing (JHB) JohannesburgOur international client in the travel, tourism and hospitality industry is seeking an experienced Contact Centre Supervisor to lead a team of 49 staff. The role is based near the Woodmead area. · Qualifications and Experience: · At least 1 year of experience as a Team Leader in ...
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Data Centre Site Supervisor
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Supervisor Call Centre Pretoria
1 week ago
InspHired Recruitment Solutions PretoriaSupport Supervisor (Call Centre) · Our client in the Medical Devices industry is currently seeking a Support Supervisor (Call Centre) based in Pretoria. · Duties & Responsibilities · Collaborate with the Hearing Hub Manager to ensure optimal functioning of the Hearing Hub, its pr ...
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Shift Supervisor: Monitoring Control Centre
1 week ago
Tracker South Africa JohannesburgJob Title: · Shift Supervisor · Job Category: · Telecommunication and Mobile Systems · Description: · We are seeking a self-motivated Shift Supervisor to manage the daily operations of the Monitoring Control Centre. The successful candidate will be responsible for leading a team ...
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Conference and Banqueting Supervisor
3 days ago
Midrand Conference Centre MidrandConference Centre Supervisor · We are seeking a highly organized and experienced individual to supervise and manage daily conferences, events, and banquets at our medium to large size conference centre in Midrand. · Key Responsibilities: · Schedule and coordinate events, conferen ...
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Inbound Operations Supervisor
1 week ago
MECS Africa MidrandJob Description: · Skill Requirements · Minimum 3-5 years of experience as a Supervisor, leading a team of direct reports in a medium to large Distribution Centre environment. · Experience managing warehousing and stock take activities is essential. · Familiarity with all modes o ...
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Donor Care Officer
2 days ago
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Donor Care Officer
2 days ago
South African National Blood Service CenturionJob Category · Health, Fitness, Medical and Optometry · Location · Centurion · Contract Type · Permanent · Business Unit · Centurion · Remuneration · R 426,864.00 · Employee Position · No · Introduction · The position entails collecting high-quality safe blood and blood products ...
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Supervisor – Customer Value Maximization
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Tracker South Africa RandburgSupervisor – Customer Value Maximization · Job Summary: Tracker requires a Supervisor to develop and implement strategies for increasing sales revenue and driving growth in a contact centre environment. · Key Responsibilities · Manage inbound and outbound contact centre activitie ...
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Facilities Supervisor
1 week ago
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Facilities Supervisor
6 days ago
Clicks Group Limited CenturionJob Category: FMCG, Retail, Wholesale and Supply Chain · Located in Centurion. · Contract Type: Permanent. · Remuneration: Market Related. · This is an Equal Employment opportunity. · About Our Company · Clicks Group. · Job Introduction · We are seeking a Facilities Supervisor to ...
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Quality Assurance Coach
1 week ago
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Quality Assurance Coach
1 week ago
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Installation Services Supervisor
1 week ago
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Technical Learning and Development Trainer
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Customer Care Co-ordinator
1 week ago
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Senior Operations Manager
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Call Centre Supervisor Midrand - Globevest Placements (Pty) Ltd.

1 week ago

Description
Call Centre Supervisor
The ideal candidate for this role will be responsible for leading a team of Call Centre Agents, ensuring they have the necessary skills and knowledge to provide exceptional service support to customers and sales teams.
Duties & Responsibilities
This position reports directly to the Credit and Call Centre Manager and is key in driving sales and service through effective collaboration with cross-functional teams.
Desired Experience & Qualification
Educational Requirements:
Required Skills and Experience:
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Contact Centre Supervisor
Telebest- Sandton
-
Contact Centre Supervisor
Isilumko Staffing (JHB)- Johannesburg
-
Contact Centre Supervisor
Isilumko Staffing (JHB)- Johannesburg
-
Data Centre Site Supervisor
SkillsMap- Gauteng
-
Supervisor Call Centre Pretoria
InspHired Recruitment Solutions- Pretoria
-
Shift Supervisor: Monitoring Control Centre
Tracker South Africa- Johannesburg
-
Conference and Banqueting Supervisor
Midrand Conference Centre- Midrand
-
Inbound Operations Supervisor
MECS Africa- Midrand
-
Donor Care Officer
South African National Blood Service- Sandton
-
Donor Care Officer
South African National Blood Service- Centurion
-
Supervisor – Customer Value Maximization
Tracker South Africa- Randburg
-
Facilities Supervisor
Clicks Group Limited- Centurion
-
Facilities Supervisor
Clicks Group Limited- Centurion
-
Debt Collection Outbound Team Leader
ITC Business Administrators- Randburg
-
Quality Assurance Coach
Tracker South Africa- Randburg
-
Quality Assurance Coach
Tracker South Africa- Randburg
-
Installation Services Supervisor
Tracker South Africa- Randburg
-
Technical Learning and Development Trainer
Tracker South Africa- Randburg
-
Customer Care Co-ordinator
Tracker South Africa- Randburg
-
Senior Operations Manager
Netsurit- Johannesburg