- You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- You will drive initiatives that improve support-related processes and our customers' experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
- You will act as interviewer in hiring processes, and coach/mentor new team members.
- 1+ years of software development, or 1+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Good Knowledge/experience in administration and troubleshooting for one or more of the given Database engines: MariaDB, MySQL, SQL Server. Good understanding of the database installation process, relevant database clients, basic database optimization and database migration processes. Knowledge or Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related). Understanding of OS concepts (memory, storage and CPU usage).
- Proficiency in troubleshooting databases, optimizing database performance, query analyzers and skills in tuning queries and optimizing slow queries.
- Experience in establishing monitoring and alarming systems for database environments.
- Knowledge in administering database engines and managing high availability (HA) and disaster recovery (DR) topologies.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience with NoSQL technologies such as DynamoDB, Redis, MongoDB, or Cassandra.
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Cloud Support Engineer - Cape Town - ENGINEERINGUK

57 minutes ago

Description
DESCRIPTION
Job Summary
As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.
Key Responsibilities
About the Team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Qualifications
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
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IT Support Engineer
The Legends Agency- Cape Town
-
IT Support Engineer
Communicate IT- Cape Town
-
Support Engineer
MBR Partners- Cape Town
-
IT Support Engineer
NMG Group- Cape Town
-
Infrastructure Support Engineer
Endeavour Recruitment Solutions- Cape Town
-
Cloud Support Engineer
Amazon- Cape Town
-
Cloud Support Engineer
ENGINEERINGUK- Cape Town
-
Application Support Engineer
Full time Electrum Payments- Cape Town
-
Cloud Support Engineer
Amazon- Cape Town
-
Cloud Support Engineer
Amazon- Cape Town
-
Cloud Support Engineer
Amazon- Cape Town
-
Support Engineer CPT
University of Fort Hare- Cape Town
-
Infrastructure Support Engineer
Three Ships- Cape Town
-
Cloud Support Engineer
Amazon- Cape Town
-
Cloud Support Engineer
ENGINEERINGUK- Cape Town
-
DEVOPS Support Engineer
Different Technologies Pty Ltd.- Cape Town
-
CX Support Engineer
HR Genie- Cape Town
-
Cloud Support Engineer
ENGINEERINGUK- Cape Town
-
IT Systems Support Engineer
Communicate Recruitment- Cape Town
-
Cloud Support Engineer
ENGINEERINGUK- Cape Town