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  • Cloud Support Engineer - Wes-Kaap - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Wes-Kaap

    4 weeks ago

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    Description
    About Us
    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    What Can You Expect From A Life At AWS?
    Every day will bring new and exciting challenges on the job while you:
    1. Learn and use new technologies.
    2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
    3. Interact with leading engineers around the world.
    4. Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
    5. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    6. Drive projects that improve support-related processes and our customers' technical support experience.
    7. Write tutorials, how-to videos, and other technical articles for the developer community.
    8. Work on critical, highly complex customer problems that may span multiple AWS services.

    Why AWS Support?
    This role focuses on delivering exceptional customer experiences by providing expert guidance and resolving complex technical issues. Your primary responsibility will be solving customer cases through various channels including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

    Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

    BASIC QUALIFICATIONS
    - Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience.
    - Good knowledge of network security (SSL/TLS, Network- and Web Application Firewalls, Intrusion - Detection and Prevention Services).
    - Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux).
    - Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing).

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