Tech Officer: Customer Support - Cape Town, South Africa - BCXP

BCXP

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Business unit, Department, Reporting
Business Unit

CPS
Department
Field Services
Reports To
Technical Support Manager (M/S6)
Grade
OP1 Core Description

Provide remote support for all Field Technicians to diagnose and resolve all software and hardware incidents and provide technical training to all Field Technicians.

Key Deliverables / Primary Functions

Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.

Install and configure new IT equipment.
Resolve incidents and upgrade different types of software and hardware, including printers, copiers and scanners.
Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment Certifications CompTIA A+ A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements Client Roaming Non-Billable