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  • Call Center Agent (1023) - Durban - Hippo Park, South Africa - WNS (Holdings) Limited (ADR)

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    Description

    Job Title:

    Call Center Agent

    This role involves handling telephone bookings for international conferencing and directory enquiry calls for customers.

    Key Responsibilities:

    • Ensure the provision of telephone numbers for residential and business phone users
    • Facilitate connecting and troubleshooting international conference calls
    • Provide first-level support and dispute resolution

    About Us:

    WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader, offering operational excellence with deep domain expertise in key industry verticals.

    What We Offer:

    A career path through our five people promises, with employee experience at the core, including role clarity, coaching, mentoring, professional development, and high performance culture.

    Requirements:

    • Minimum 6 months experience in inbound or outbound call centers
    • Excellent computer literacy
    • Ability to communicate effectively and professionally

    Attributes:

    • Performance-driven and customer service-oriented
    • Proactive in identifying and resolving issues
    • Forward-thinking with the ability to handle challenging situations

    About WNS South Africa:

    Recognized as an industry leader in Business Process Outsourcing (BPO) in South Africa, with a growing presence in Africa.


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