Operations Manager - East Rand, South Africa - SydSen Recruit

SydSen Recruit

Verified Company

East Rand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Gauteng, East Rand

Operations Manager - Gauteng - Johannesburg (Hybrid)

Our client in Johannesburg is looking for an experienced

Operations Manager that is highly organized, detail-oriented, and has strong numeric, reporting and leadership skills, with a customer-centric and innovative mindset.

Responsibilities:

Assist in the development and implementation of operational strategies, policies, and procedures to optimize efficiency and effectiveness across departments.
Review and report back to the Head of Operations on the performance of the teams.
Collaborate with the department heads and BA to create programs for the improvement of

processes and systems, with the aims of: automation and digitalisation; cost reduction or revenue generation; enhanced client experience.

Overall support and assistance with the implementation of strategy and projects required from the Head of Operations.
Ensure department goals are monitored and met.
Provide guidance, coaching, and support to the various teams under your purview.
Foster a positive work environment, promoting teamwork, collaboration, and a customercentric culture.

Requirements:

Bachelor's degree in business administration, commerce, insurance, or a related field.
Proven experience in operations management, including managing teams and overseeing multiple departments.
Experience in the insurance industry ideal, but not essential.
Strong knowledge of clientcentric operations, including retention, and customer service.
Excellent leadership and team management skills, with the ability to motivate and develop a diverse team of professionals.
Analytical mindset with the ability to interpret data, identify trends, and make datadriven decisions.
Excellent reporting skills, with the ability to gather information and succinctly present findings.
Outstanding communication and interpersonal skills, with the ability to interact effectively with internal stakeholders, clients, and external partners.
Strong problemsolving abilities and the capacity to work under pressure in a fastpaced environment.

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