Duty Manager X 3 - Stellenbosch, South Africa - IntelliStaff

IntelliStaff
IntelliStaff
Verified Company
Stellenbosch, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

Area:
Franchoek, Cape Town


Guest Related

  • Planning of the Guest Journey
  • Dealing with and or escalate Guest challenges/complaints
  • Monitoring of guest feedback received on checkout and digital platforms
  • Make contact with guests during their stay for updates/feedback
  • Drive feedback via social media platforms

People Related

  • Ensure that all guest facing teams maintain a professional and polished look by adhering to the company dress code
  • Enforce a zerotolerance disciplinary code
  • Work closely with Finance and Reservations teams
  • Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback

Process Related

  • Training on Front Office Procedures / SOPs
  • Constantly evaluate current processes to see where improvements can be made
  • Driving PIT check procedure (Pre/In/Post)
  • Manage guest profiles and preferences obtained through central reservations upon checkin/out

Finance Related

  • Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
  • Manage Ostatus (zero balance) and Management Accounts
  • Manage the stationary and Front Office budgets
  • Minimize waste and control resources within your department
Managing the Front Office floats (reception and "Forex")


Integrity

  • Personal and professional integrity of the highest standard

Key Competencies:


  • Process excellence and service delivery
  • Sustainable quality and attention to detail
  • Innovation for results
  • Initiative and change agent
  • Teamwork, cross organisational collaboration and building high performance teams
  • Managing uncertainty (ambiguity) and adaptability
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