Key Account Manager - Cape Town, South Africa - Boardroom Appointments

Boardroom Appointments

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Duties and responsibilities:

Develop and maintain business relationship with customers
Gain indepth understanding of the customers business and industry
Identify key role players and develop and maintain a personal professional network with relevant decision makers
Develop and maintain an account plan within the context of the customers objectives and segment strategy
Understand the customers requirements and implement customer business growth strategies in conjunction with the company's delivery and support functions
Ensure that all sales deadlines are met.
The Account Manager serves as the primary contact liaison and take full accountability for account health.
Manage internal departmental escalations Conduct regular customer meetings at their premises
Understand clients' business and generate new ideas.
Build trust, credibility, and client referrals.
Maintain or improve account profitability by customizing solutions as per customer requirements provide input and align to broader company strategies and business initiatives.
Identify new market opportunities by selling and integrating compants offerings to new and existing clients
Develop, review and implement a detailed account plan for assigned accounts
Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
Develop a spirit of camaraderie by initiating social events / team building events with customers.
Compile motivation for refunds and credit notes
Keeping accurate records of discussions or correspondence with customers
Responsible for generating leads and developing a pipeline for the sales segment
Identify and establish relationships in new and existing geography and segments
Provide presales and aftersales assistance in bid/tender processes
Manage customer relationships with allocated and new clients
Deliver presentations and propose consultationbased solutions
Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.
Have clear understanding of customer business, technology and strategies.
Decides on customer call cycle
Decides on client account plan
Decides on appropriate proposals for relevant client
Accountable for customer relationships with allocated and new clients
Accountable for generating leads and developing a pipeline for assigned sales segments across the company
Accountable for tracking and recording sales activities assigned accounts on SFDC
Accountable for customer engagement
Accountable for achieving of assigned sales targets