LI&R Programmes Course Manager - Johannesburg - PwC - Global

Description

Management Level

Senior Associate

Job Description & Summary

We find, deploy, train and enable talent through identification and employee skill and knowledge enhancement at PwC. We collaborate with specialists and project teams to strategize effective ways to locate, assess, educate and train employees in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will design and deliver innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Focused on relationships, you are building meaningful connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences needed include but are not limited to:

• Respond effectively to diverse perspectives, needs, and feelings of others.
• Use a range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self-awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

About the Role

PwC is one of the world's leading Professional Services organisations who advise successful organisations, entrepreneurs and private businesses on Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career-defining and development opportunities across all our teams.

A career in People will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, continuously enhancing the employee experience and business performance. The Learning Implementation & Reporting (LI&R) team provides our learners with the best possible learning experience, ensuring our learning programmes are delivered effectively from strategy through to implementation and evaluation. Key responsibilities include managing logistical elements of our programmes, planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.

The Course Manager sits within our LI&R Programmes team and works with the team leaders to ensure that learning interventions are delivered effectively from the design phase, through to implementation and evaluation. They are also responsible for ensuring ongoing service delivery is maintained, and work with key stakeholders and L&D colleagues to achieve this.

Key Responsibilities

• Project manage all stages of the learning design life cycle for individual L&D programmes. This involves ensuring all programmes are effectively running, or seeking new solutions to improve the programmes.
• Accountable for project initiation, budget control, project management, risk management and reporting.
• Work closely with other L&D teams to ensure all planned activity is implemented and achieved.
• Implement tutor briefings ahead of the L&D programmes.
• Agree scope of work and final sign off with third party suppliers; oversee relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements.
• Be the escalation point for programme queries and risks, and work with the team lead as needed.
• Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, enabling the implementation team to work effectively.
• Coach and supervise more junior members of the LI&R programmes team.

Requirements

• Excellent project management, risk management, budgetary and organisational skills.
• Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm.
• Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust.
• Goal orientated – maintaining focus on agreed objectives and deliverables.
• Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions.
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.
• Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key.
• Strong analytical skills to effectively identify issues and apply sound conclusions resulting in the right solution, at the right time and at the right cost.
• Highly energised and motivated to effect change and influence the firm's approach to people development.
• Innovative and creative in approaching new challenges.
• Positive, can-do attitude, particularly when dealing with ambiguity.
• Strong interest in learning design and delivery, and application of 70:20:10.
• Effectively use online collaboration tools.

Critical Skills

• Project management
• Risk management
• Budget management
• Commercial awareness
• Communication
• Teamwork
• Relationship management
• Coaching
• Agility/adaptability
• Continuous Improvement Focused
• Critical thinking

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

February 1, 2025