Implementation Support Consultant - Rosebank, South Africa - Travelstart Online Travel Operations Pty LTD

Travelstart Online Travel Operations Pty LTD

Verified Company

Rosebank, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Overview:

Duties & Responsibilities:

(An overview, but is not limited to the full function of the role)

Financials

Implement within the time and cost allocated to the project

Customers

Gathering of information for implementations
System setup
Completion of all required implementation documents
Updating of the project plan
Meeting with the client pre and postimplementation
Testing
Training
Onsite support
Issue management
Project closure

Internal Process

Completion of the internal setup of documents and sending them to Tech Support accurately
Uploading client information into the online solution accurately
Building the client's policies and approval workflows in the online solution accurately
Setting up missed savings reasons, policy violation reasons, client specific event types in the online solution accurately.
Loading clients preferred suppliers.
Full testing in the online solution before training and going live.
Responsible for completing all training material.

Controls

Ensuring the project plan is always up to date.
Ensure that all risks for the project have been cleared before going live.
Ensure that all changes have been recorded and signed off.
Ensure that escalation is done when required.

Skills, Experience & Qualification(s):

Should ideally have +/ 2 years in a similar role.
GDS experience
Online booking tool knowledge
Thorough understanding of backoffice systems and client ERP systems
Have excellent communication skills and be able to communicate at all levels of the organization
Should retain very strong interpersonal skills.
Meet deadlines and work independently and in a team.
Attention to detail is very important.
Excellent problemsolving skills.
Skilled in collecting and analyzing data, drawing logical conclusions, and summarizing in a clear, concise manner.
Ability to develop and maintain productive working relationships with the organisation, management, and staff.
Proficient with MS Office Suite (Word, Excel, PowerPoint) and generally technologically savvy
Able to travel for short periods of time.
Technology orientated.

Package & Remuneration:

Attractive package market related, based on experience.

Closing Date: 20 April 2023

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck